Support - What you need to know

Custom Earmold Orders

In most cases, your orders will ship within 4-5 days from receipt. An in-house "rush service" is available and also selectable on order form. All finished products are returned to you via first class mail, unless another shipping method is requested.
If you need your order faster than first class mail, express shipping services are available through ICS or Canada Post. If you send us impressions via an expedited service, please specify on your order form the method you would like us to use in returning the finished product.

Remake Policy

We will remake an earmold at no charge if:

* An earmold we shipped was not delivered.
* We made an error in earmold style, material, or acoustic modification
* earmold returned within 90 days for fit or allergy issues
* An earmold breaks within one year due to failure of material or workmanship
earmold are subject to a charge when:
* A remake or modification is required after 90 days
* The earmold is lost

Special Requests

Need something that you cannot find on the Innovative Earmold Design's order form or website? Call our support team and let us know what you are looking for, we welcome you request, generally new earmold designs are a result of your suggestions and ideas.

How long are impressions kept on file?

The digital images of all impressions are kept on file for 2 years, and are retrievable when the original serial number is provided.

Be advised custom ear molds cannot be returned for credit

Innovative Earmold Design will gladly remake or modify an earmold to address physical fit issues.
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Whether you're a new client or an existing relationship, IED
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